Copperline Training and Support Services
Copperline has been providing communication skills training courses and leadership development programmes to businesses throughout Southern Africa since 1993.
We specialise in Soft-Skills Corporate Training that achieves measurable and real results. We know that if a company invests time and money in staff training, it is important that it makes difference in your financial bottom-line and in measurable job performance.
We are NQF aligned and SETA accredited. Copperline has been awarded the Services SETA 3-Star Customer Service Rating for the past three years.
Our business communication training courses are run as public or in-house workshops (on-site at your company’s premises). We work closely with our clients to ensure an outcomes-based training approach, and offer full training needs analyses prior to training, as well as comprehensive feedback and follow-up processes. We have developed an impressive client list, having facilitated training programmes and consulted to numerous blue-chip organizations for over eighteen years.
Our highly skilled facilitators are hand-picked for their experience in business processes and Human Resources Development. They present constructive feedback to management regarding learners’ development, as well as working extensively with individual learners’ goals to enhance job performance and improve motivation. All our business skills courses are kept up-to-date, innovative, and are customised to meet our client’s needs.
Recent Articles
Not Time Management - Self Management
Why is it that we have invented so many time saving devices to help with our time management skills, and yet we are more stressed than ever? The tools we have put in place to help us manage time are simply not enough. Many years ago businesses had secretaries to help create order and develop communication management systems. With the development of technology and e-mail, we now all need to become our own secretaries so that we can manage the barrage of information we have to deal with on a daily basis. We have embraced technological developments by improving our technical skills, but we now live in an instant society where it is easy to drown in the information overload, and unless we are trained administrators, this information can cause immeasurable wasted time.
Better Business Writing Blog 3: Business Writing / E-mail Checklist
Business Writing Skills used to be the domain of a select few people who were responsible for writing correspondence, but, thanks to e-mail, nowadays almost every person in a business needs good business writing skills. The importance of correct and accurate business writing cannot be overemphasised. In the business world, unclear and inaccurate writing leads to misunderstandings that can be both embarrassing and costly. Here is a quick checklist that you can use as a tool to help you avoid making unnecessary blunders when communicating in writing.
Better Business Writing Blog 2: How to use Pronouns Correctly
Almost everyone communicates by e-mail nowadays, yet many of us make language errors that detract from the professionalism of business writing. Grammar mistakes make the writer and the company look shabby, and sometimes cause misunderstandings. For instance, is the following sentence correct?:
“Thelma and myself will be leading that project”…
Better Business Writing Blog 1 : How to Lose Friends and Alienate People by E-mail - Tips for Written Communication Skills
Badly written and carelessly worded e-mails wreck work relationships and can cost a company immeasurable damage. The alarming thing is, we often don’t even know when our e-mails have been misunderstood and have caused that client to cancel an order, or that colleague to gossip about us behind our backs. Here is a checklist to see whether your business writing is professional and you can hit “send” without affecting your credibility.
The Human Garden (Corporate Skills Training)
As a communication skills training consultant I sometimes get the feeling that people hope I will arrive at their company and wave my magic corporate training wand, changing people and making everything alright. It makes me think of how I behave myself, when the wet and damp of the Cape Town winter starts to retreat, and spring is in the air… I march off to my local nursery and buy bank-account- crippling volumes of pretty seedlings to try to bring some life back to my bleak garden….
