Call Centre Archives

"Copperline's training has had a huge impact on our business and we have reported increases in productivity in many business units.
This has done wonders to support our case on return on investment of training."
(Training Consultant, Metropolitan Health Group)

Debt Collection Training: Do your Debt Collection Agents have good Communication Skills?

July 8, 2013

EQUIP YOUR DEBTORS STAFF WITH GOOD NEGOTIATION SKILLS In tough economic times, companies are faced with increasing numbers of debtors and unpaid accounts. If you have customer service, accounts or call centre staff, chances are some of them are expected to do collections as part of their job. Most people find debt collecting an unpleasant… [Read More]