• “Copperline’s training has had a huge impact on our business and we have reported increases in productivity in many business units.
    This has done wonders to support our case on return on investment of training.”
    (Training Consultant, Metropolitan Health Group)

Articles & Resources tagged Communication - General

Not Time Management - Self Management

Why is it that we have invented so many time saving devices to help with our time management skills, and yet we are more stressed than ever? The tools we have put in place to help us manage time are simply not enough. Many years ago businesses had secretaries to help create order and develop communication management systems. With the development of technology and e-mail, we now all need to become our own secretaries so that we can manage the barrage of information we have to deal with on a daily basis. We have embraced technological developments by improving our technical skills, but we now live in an instant society where it is easy to drown in the information overload, and unless we are trained administrators, this information can cause immeasurable wasted time.

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Is the Office Telephone Becoming Obsolete?

The average office worker now does between 30% and 70% of his communication by e-mail, 10% by telephone, and 20% face-to-face. We don’t talk very much anymore. Business writing used to be the domain of specialists – secretaries and people who were employed to write because they had language skills. Now everyone writes, all the time. Bad communication skills lose business. English isn’t the home language of many people in your workplace, yet often they need to convey difficult or complex information in a professional way. So what happens? Customers, suppliers and colleagues receive mails that are confusing, vague, grammatically incorrect or …

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