Training Courses

Business Etiquette, Values and Communication Skills

A...Duration
2 Days

A...WhoShouldAttend
Anyone who is new to the corporate environment, or who needs orientation regarding the image and communication skills required to integrate into a professional work team.

A...ProgrammeOutcomes

Day 1: Business Values and Etiquette

  • What is expected in the business environment
  • Challenges and Opportunities in the workplace
  • Qualities and Character traits that get you places
  • Sure-fire ways to irritate your boss
  • Professional business etiquette
  • Understanding your Company’s Image
  • Grooming and Image
  • Service ethic – Internal and External
  • Business etiquette and grooming
  • Pro-activity and thinking ahead
  • Behaviour that will help you to be taken seriously
  • Confidence and motivation
  • Time management principles
  • How to prioritise, manage time and be more efficient daily

Day 2: Essential Communication Skills

  • Typical conflicts that occur at work
  • The essential elements of communication
  • The importance of body language; improving body language
  • The importance of vocal tone; improving vocal tone
  • Listening skills
  • Understanding paradigms
  • How to avoid or prevent conflict
  • Handling instructions with pro-active questioning
  • Dealing with conflict at work
  • Verbal communication skills
  • Building co-operative relationships with difficult people
  • Handling criticism and receiving feedback
  • “Managing” your manager and communicating upwards
Are you interested?

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