Training Courses

E-Mail Communication Skills

1 Day (Also available as a 2-day Course)

Any person who corresponds regularly by e-mail and would like to improve the effectiveness of their communication.


1. Introduction to Modern Business Writing

  • E-Mail communicationPrinciples of written correspondence
  • The purpose of modern written communication
  • Problems with written communication and e-mails
  • When e-mail is and is not appropriate
  • Written tone – formal, informal and colloquial

2. E-Mail Correspondence Guidelines

  • E-mail time-waster questionnaire
  • How to avoid e-mail problems and time-wasting
  • Making your electronic inbox more efficient
  • E-mail company etiquette – rules and guidelines
  • Identifying the purpose of your correspondence
  • Reaching and identifying with the reader
  • Correct format and structure for e-mails

3. Accuracy and Efficiency

  • Efficient, clear & appropriate visual layout
  • Creating consistency and company standards
  • Developing logic & sequence in your writing
  • The importance of punctuation
  • Avoiding common language and grammar pitfalls
  • The importance of self-correction and editing

4. Written Communication Style and Tone

  • Being Brief – getting to the point quickly
  • Clarity guidelines – avoiding ambiguity, confusion or misunderstanding
  • Dealing with e-mail related conflict
  • Expressing disagreement, warnings or threats diplomatically
  • Being persuasive and ensuring results from e-mails
  • Building relationships and goodwill in writing

5. Individual Coaching and Practical Exercises

6. OPTIONAL Grammar Modules (2-day programme only)

  • Understanding sentence construction
  • Ensuring the correct word order
  • Punctuation rules and exercises
  • How to use the apostrophe
  • The use of capital letters
  • Past, present and future tense
  • Avoiding concord errors
  • Articles (“the”; “a” and “an”)
  • Conditionals & infinitives (would/could/should)
  • Expanding your vocabulary
  • Words often confused
  • Frequently misspelled words

Also see our “Business Writing Skills (Basic) Programme“, and our “Efficient E-Mail Management” Programme.

Are you interested?

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