Training Courses

Improving Inter Departmental Communication

Improve inter departmental communication with this one day in-company workshop.

1 Day (or longer by request)

This programme is run as an in-company workshop, with all the relevant members of the teams concerned, to ensure suitable problem-solving and practical application of solutions.


Session 1 : Introduction to Communication

  • Communication Principles and Barriers
  • Examining your departments communication barriers
  • Written vs Verbal Communication
  • The Importance of Emotional Intelligence at Work
  • Communication Gaps at Work
  • The Influence of Paradigms
  • Proactivity vs Reactivity

Session2 : Managing Communication with Others

  • Identifying the Various Communication Styles
  • Understanding Conflict
  • Balancing Relationships and Issues
  • Overcoming Fears Relating to Conflict
  • Dealing with Confrontations and Challenging
  • Dealing with Difficult People

Session 3 : Communication Tactics

  • When E-mail is and is not Appropriate
  • E-mail Do’s and Don’ts
  • Guidelines for Written Communication
  • Non-Verbal Communication
  • Listening Skills
  • Handling Criticism and Receiving Feedback
  • Presenting Negative Messages in a Positive Way
  • Questioning Techniques
  • Persuasive Verbal Techniques
  • Being Direct, Clear and Unambiguous in Communication
  • Building Co-Operative Relationships

Session 4 : Practical Application

  • Developing Practical Strategies to reduce stress and conflict in your team
  • Role Plays and Skills Practice
Are you interested?

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