Training Courses

Managing your Manager

This practical one-day Managing your Manager workshop helps all levels of staff to communicate more effectively with their superiors. Participants are given tools to manage their own job challenges and stresses with consideration to their manager’s style, and deal appropriately with potential conflict, working towards win-win solutions with their managers. After the programme, participants should be able to:

  • Give constructive, objective feedback to one another and their managers regarding opinions, disagreements, praise, job objectives and performance.
  • Increase efficiency and productivity by enhancing communication and co-operation
  • Take responsibility for their communication and relationships with their peers, superiors and subordinates.

A...Duration
1 Day

A...WhoShouldAttend
All staff in a business, at any level of seniority.

A...ProgrammeOutcomes

After the programme, participants should be able to:

  • Give constructive, objective feedback to one another and their managers regarding opinions, disagreements, praise, job objectives and performance.
  • Engender more positive encouragement and feedback between staff and managers.
  • Take responsibility for their communication and relationships with their peers, superiors and subordinates._

The workshop is interactive and learner-directed, with role-plays and practical application. Content includes the following:

  • Understanding Paradigms, Communication Principles and Barriers
  • The Common Communication Gaps at Work
  • The Importance of Emotional Intelligence in building a Team
  • Proactivity vs Reactivity
  • Identifying the Various Communication Styles
  • Understanding Communication Gaps at Work – Hierarchy, Culture etc.
  • Understanding Conflict
  • Balancing Relationships and Issues
  • Confronting our Fears
  • Confrontations and Challenging
  • Dealing with Difficult People
  • Planning your Communication – Strategic Negotiation
  • Listening Skills
  • Practical Tips for better Non-Verbal Communication
  • Handling Criticism and Receiving Feedback
  • Assertive and Diplomatic Verbal Techniques
  • Encouraging Performance Reviews to be more Positive & Constructive
  • Do’s and Don’ts for Giving Constructive Feedback
  • Persuasive Verbal and Questioning Techniques
  • Dealing with Clashing Demands on Time
  • Guidelines for Key Task Meetings with Managers
  • Developing Cohesive Job Objectives
Are you interested?

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