Training Courses

The Professional Personal Assistant

A...Duration
2 Days

A...WhoShouldAttend
Anyone in a support or front-line function, particularly personal assistants, secretaries and other admin. or support staff.

A...ProgrammeOutcomes

Day 1:

  • The changing role of the P.A. in today’s business environment
  • Enhancing your professional image – behaviour and characteristics that further your career
  • Identifying the internal and external service roles of support staff
  • Enhancing your professional image
  • Cultivating and keeping a positive attitude at work
  • Understanding different managers and how to deal with their personalities
  • Professional verbal & non-verbal communication
  • Telephonic support with efficiency and poise
  • Professional use of voicemail and e-mail correspondence
  • Understanding and handling stress
  • Principles of Planning, Efficiency and Time Management
  • Pro-activity – tools and tips for planning and thinking ahead
  • How to prioritise and manage multiple demands efficiently
  • Organising your environment and that of your manager/s

Day 2:

  • Using the Internet and electronic tools efficiently
  • Co-ordinating functions, meetings and travel
  • Techniques for powerful written communication
  • Assertive communication skills
  • Understanding and dealing with difficult people
  • How to deal with common difficult situations
  • Assertive communication skills
  • Managing your manager diplomatically
  • Managing conflict at work
  • Building co-operative relationships with your colleagues
Are you interested?

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