Training Courses

Supervisory Skills and Team Leadership / Management Development Programme

This Course is SETA Accredited and awards learners 12 Credits at NQF Level 4


Two or three days.  This programme can also be run over a 6 – 8 week period, with 6 full-day sessions spaced weekly or on alternate weeks.  


Anyone in a management or leadership position at any level.


Module 1 : Introduction to Management Roles

  • Management in the modern business environment
  • The need for emotional intelligence at work
  • The transition from operational to management roles
  • Defining leadership & qualities of good leaders

Module 2 : Motivation and Goal-Setting

  • Understanding motivation
  • Understanding paradigms and personal motivators
  • Setting personal goals
  • Setting team goals
  • Responsibility and Ownership
  • Principles for motivating staff and teams
  • Incentives and rewards that build team loyalty

Module 3 : Managing Personal Effectiveness

  • Understanding stress and change
  • Model for handling stress
  • Combating stress
  • Principles of time management
  • Time management questionnaire
  • Time management techniques
  • Running efficient meetings

Module 4 : Managing and Developing Staff

  • Communicating goals & performance standards
  • The role of performance management systems
  • Diagnosing performance problems
  • Models for corrective guidance and discipline
  • Problem-solving and decision-making

Module 5 : Communication Skills

  • Communication skills inventory
  • Listening skills
  • Selecting appropriate communication methods
  • Understanding assertiveness
  • Understading and dealing with conflict
  • Verbal communication skills

Module 6 : Team Building (3-day programme only)

  • Understanding team dynamics
  • Principles of situational leadership
  • Delegation and job enrichment
  • Managing stress and change in teams
  • Planning as a tool for managing teams

Module 7: Personal Objective-Setting

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