Training Courses
Training Courses > Professional E-Mail Communication
Professional E-Mail Communication
Course Duration:
1 Day (Also available as a 2-day Course)
Who Should Attend:
Any person who corresponds regularly by e-mail and would like to improve the effectiveness of their communication.
Course Outcomes:
1. Introduction to Modern Business Writing
- Understanding the written word as a communication tool
- The purpose of written communication
- Problems with written communication
- When e-mail is and is not appropriate
2. E-Mail Correspondence Guidelines
- E-mail – a time-saver or time waster?
- Different forms of e-mail correspondence
- Professional electronic correspondence rules
- How to avoid problems and pitfalls
- Making your electronic inbox more efficient
- E-mail etiquette – how to build client relations
- Creative and appropriate visual layout
3. Company Standards
- Creating consistency and company standards
- How to deal with e-mail misunderstandings
- Dealing with e-mail related conflict
- Self-correction and editing
4. Written Communication Style and Tone
- Correct language and structure in e-mail
- Sentence and paragraph structure
- Punctuation
5. Examples and Practical Exercises
6. Optional Module (2-day programme only)
- Style and tone
- Grammar and Language
