Training Courses
Training Courses > Improving Inter-Departmental Communication
Improving Inter-Departmental Communication
Course Duration:
1 Day (or longer by request)
Who Should Attend:
This programme is run as an in-company workshop, with all the relevant members of the teams concerned, to ensure suitable problem-solving and practical application of solutions.
Course Outcomes:
Session 1 : Introduction to Communication
- Communication Principles and Barriers
- Examining your departments communication barriers
- Written vs Verbal Communication
- The Importance of Emotional Intelligence at Work
- Communication Gaps at Work
- The Influence of Paradigms
- Proactivity vs Reactivity
Session2 : Managing Communication with Others
- Identifying the Various Communication Styles
- Understanding Conflict
- Balancing Relationships and Issues
- Overcoming Fears Relating to Conflict
- Dealing with Confrontations and Challenging
- Dealing with Difficult People
Session 3 : Communication Tactics
- When E-mail is and is not Appropriate
- E-mail Do’s and Don’ts
- Guidelines for Written Communication
- Non-Verbal Communication
- Listening Skills
- Handling Criticism and Receiving Feedback
- Presenting Negative Messages in a Positive Way
- Questioning Techniques
- Persuasive Verbal Techniques
- Being Direct, Clear and Unambiguous in Communication
- Building Co-Operative Relationships
Session 4 : Practical Application
- Developing Practical Strategies to reduce stress and conflict in your team
- Role Plays and Skills Practice
