Training Courses
Training Courses > Negotiation Skills
Negotiation Skills
Course Duration:
2 Days
Who Should Attend:
People at either management or non-management levels, who are invloved in any type of negotiation, whether formal or informal.
Course Outcomes:
Module 1: Introduction
- Individual needs analysis and objective setting
- Introduction to conflict and negotiation
- Examining the different types of negotiation
- Building blocks to improved Negotiation skills
Module 2: Personal Development and Self-Awareness
- Understanding paradigms and childhood messages
- Building self-esteem and confidence
- Choice, responsibility and pro-activity
Module 3: Handling Conflict Constructively
- Distinguishing between assertion, non-assertion, aggression and passive-aggression
- Developing a more assertive style in conflict
- Moving others into assertive communication
- Identifying the source of conflict
- Approaches to handling conflict
- Weighing up issues and relationships
- Route map for dealing with confrontations
- Necessary beliefs for handling conflict
Module 4: Preparing for Negotiations
- Understanding your own negotiation style
- Identifying non-negotiables
- Establishing your positions
- Planning the negotiation
- Determining negotiation strategies and approaches
Module 5: Negotiating
- Bargaining conventions and agenda-setting
- Strategies, behaviour and tactics for Integrative Bargaining
- Anticipating and dealing with counter-strategies
- Obtaining win-win solutions
- Negotiating with colleagues, suppliers and customers
- Dealing with difficult people and game-playing
- Handling criticism
- Closing negotiations
Module 6: Communication Skills
- Listening skills
- Questioning techniques
- Non-verbal communication and strategies
- Verbal skills
- Other useful persuasion techniques
Module 7: Role Plays; Negotiation Skills Practice
Module 8: Conclusion and Setting Action Plans
