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Training Courses > The Professional Personal Assistant

The Professional Personal Assistant

Course Duration:
2 Days

Who Should Attend:
Anyone in a support or front-line function, particularly personal assistants, secretaries and other admin. or support staff.

Course Outcomes:

Day 1:

  • The internal & external roles of support staff
  • The changing role of the P.A. in today’s business environment
  • Your career – meeting the challenge
  • Enhancing your professional image
  • Professional verbal & non-verbal communication
  • Telephonic support with efficiency and poise
  • Listening skills & questioning techniques
  • Dealing with irate and difficult people
  • Handling stress
  • Planning, Efficiency and Time Management
  • Positive attitude and happiness at work

Day 2:

  • Organising your environment and that of your manager
  • E-mail etiquette & guidelines
  • Techniques for powerful written communication
  • How to deal with common difficult situations
  • Assertive communication skills
  • Managing your manager
  • Organising & co-ordinating functions, meetings and travel
  • Managing conflict at work
  • Building co-operative relationships with your colleagues

Are you interested?