Training Courses
Training Courses > Assertive Communication Skills ; Conflict Management
Assertive Communication Skills / Conflict Management
Course Duration:
2 Days
Who Should Attend?
People in either management or non-management positions who want to improve their communication, deal with conflict appropriately to obtain win-win solutions, and improve confidence in interpersonal interactions.
Course Outcomes:
1. Understanding Conflict at Work
- Understanding Conflict
- Confronting Fears about Conflict
- Understanding the Different Behaviour Styles in Conflict
2. Self-Development
- Understanding Paradigms
- Analysing Childhood Messages and Other Paradigms
- Building Positive Self-Esteem
3. Understanding Assertiveness
- The Differences betw. Assertion, Aggression, Non-assertion & Passive-aggression
- Understanding Difficult People
- Encouraging other people to be more Assertive
- The Basic Rights of Assertiveness
- Exercises in Assertive Communication
4. Listening and Questioning Skills
- Understanding the Importance of Listening
- Listening Traps
- How to Reduce Conflict by Listening Actively and Reflectively
- Listening Skills Evaluation
5. Handling Conflict Constructively
- Necessary Beliefs for Handling Conflict
- Identifying the Source of Conflict
- Approaches to Handling Conflict
- Balancing Relationships and Issues
- Route Map for dealing with Confrontations
- Negotiation Tactics and Techniques
- Handling Criticism
- Examining your own Habits, Pitfalls and Weaknesses
- Situational Conflict Resolution
6. Communicating Assertively
- Non-verbal Communication
- Verbal Skills
- How to avoid e-mail-related conflict or misunderstandings
- Presenting Ideas Confidently
- Tips for Building Co-operative Relationships
- Questioning and Persuasion Techniques
- Role Plays and Skills Practice
Optional Modules:
- Dealing with Change and Stress
- Running Efficient Meetings
- Enhancing Team Dynamics
