Training Courses
Training Courses > Management Development Programme; Supervisory Skills and Team Leadership
Management Development Programme /
Supervisory Skills and Team Leadership
Course Duration:
2 or 3 days (A longer, spaced programme is also available – click here)
Who Should Attend:
Anyone in a management or leadership position at any level.
Course Outcomes:
Module 1 : Introduction to Management Roles
- Management in the modern business environment
- The need for emotional intelligence at work
- The transition from operational to management roles
- Defining leadership & qualities of good leaders
Module 2 : Self Development
- Understanding motivation
- Understanding paradigms and personal motivators
- Setting personal goals
- Responsibility and Ownership
- Principles for motivating staff and teams
Module 3 : Managing Personal Effectiveness
- Understanding stress and change
- Model for handling stress
- Combating stress
- Principles of time management
- Time management questionnaire
- Time management techniques
- Running efficient meetings
Module 4 : Managing and Developing Staff
- Communicating goals & performance standards
- The role of performance management systems
- Diagnosing performance problems
- Models for corrective guidance and discipline
- Problem-solving and decision-making
Module 5 : Communication Skills
- Communication skills inventory
- Listening skills
- Selecting appropriate communication methods
- Understanding assertiveness
- Understading and dealing with conflict
- Verbal communication skills
Module 6 : Team Building (3-day programme only)
- Understanding team dynamics
- Principles of situational leadership
- Delegation and job enrichment
- Managing stress and change in teams
- Planning as a tool for managing teams
Module 7: Personal Objective-Setting
