Training Courses
Training Courses > Inter-Personal Relations Skills
Inter-Personal Relations Skills
Course Duration:
2 or 3 days
Who Should Attend:
People in any position at work, who would like to improve their communication skills, confidence and work relationships.
Course Outcomes:
1. Understanding Conflict and Assertiveness
- The need for emotional intelligence in the modern business
- Understanding Conflict
- Confronting Fears about Conflict
- Understanding Different Behaviour Styles in Conflict
2. Self-Development
- Understanding Paradigms
- Analysing Childhood Messages and Other Paradigms
- Building Positive Self-Esteem
3. Understanding Assertiveness
- Differences betw. Assertion, Aggression, Non-assertion & Passive-aggression
- Understanding Difficult People
- Encouraging other people to be more assertive
- The Basic Rights of Assertiveness
- Exercises in Assertive Communication
4. Listening Skills
- Understanding the Importance of Listening
- Listening Traps
- How to reduce conflict by listening actively and reflectively
- Listening Skills Evaluation
5. Handling Conflict Constructively
- Necessary Beliefs for Handling Conflict
- Identifying the Source of Conflict
- Approaches to Handling Conflict
- Balancing Relationships and Issues
- Route Map for dealing with Confrontations
- Negotiation Tactics and Techniques
- Handling Criticism
- Examining your own habits and pitfalls
- Situational Conflict Resolution
6. Communicating Assertively
- Non-verbal Communication
- Verbal Skills
- How to avoid e-mail-related conflict or misunderstandings
- Presenting Ideas Confidently
- Tips for Building Co-operative Relationships
- Questioning and Persuasion Techniques
- Role Plays and Skills Practice
Optional Modules:
- Dealing with Change and Stress
- Running Efficient Meetings
- Enhancing Team Dynamics
