Training Courses
Training Courses > Effective Performance Management
Effective Performance Management
This programme helps participants to implement good Performance Management systems that achieve the following objectives:
- Encourage constructive, objective feedback and open communication between employees and supervisors regarding job objectives and performance.
- Enable management and employees to focus on organisational goals, job requirements, obstacles to performance and set goals for the future that benefit the organisation and the employee.
- Facilitate strategic planning, succession planning and identify future potential of employees.
- Identify training needs and developmental objectives.
- Identify and correct performance problems before they impact too much on the organisation/department.
Course Duration:
2 Days
Who Should Attend:
People in management, supervisory or human resource functions who want to either implement a formal Performance Management system or improve on existing company systems, as well as managers who need to conduct more effective performance appraisal meetings within an existing company system.
Course Outcomes / Outline:
1. Introduction to Performance Management
- Principles of Performance Management
- Objectives of Performance Management Systems
- The Link between Coaching, Performance Management and Discipline
2. The Process & Stages of Performance Management
- Defining Jobs and KRAs
- Managing Performance on a continual basis
- Formal Performance Reviews
- Following-up and Milestone Meetings
- Rewarding Performance
3. Problems Typical in Performance Management
- Problems in the Performance Appraisal Session
- Communication Gaps and Breakdowns
- Why the Process Breaks Down
- Personalities and Criticism
4. The Formal Performance Review
- Preparing for Performance Reviews
- How to conduct the Review
- Giving and Receiving Feedback
- After the Review
- Training and Development Plans
5. Setting Performance Standards
- Setting Goals and Key Result Areas
- Setting Performance Standards and Indicators
- Ensuring Clear Written Accountabilities
6. Essential Communication Skills
- Assertive Communication
- Building rapport and trust
- Questioning techniques
- Listening skills
- Verbal Communication Techniques
- Giving and Receiving Feedback
- Specific Language – Avoiding Ambiguity
- Dealing with Conflict and Confrontations
- Balancing Relationships and Issues
- Dealing with Difficult People
- Principles for Motivating Staff
- Principles of Delegation and Job Enrichment
6. Role Plays, Problem-Solving and Skills Practice
