Training Courses
Training Courses > Business Etiquette, Values and Communication
Business Etiquette, Values and Communication
Course Duration:
2 Days
Who Should Attend:
Anyone who is new to the corporate environment, or who needs orientation regarding the image and communication skills required to integrate into a professional work team.
Course Outcomes:
Day 1: Business Values and Etiquette
- What is expected in the business environment
- Challenges and Opportunities in the workplace
- Qualities and Character traits that get you places
- Sure-fire ways to irritate your boss
- Professional business etiquette
- Understanding your Company’s Image
- Grooming and Image
- Service ethic – Internal and External
- Business etiquette and grooming
- Pro-activity and thinking ahead
- Behaviour that will help you to be taken seriously
- Confidence and motivation
- Time management principles
- How to prioritise, manage time and be more efficient daily
Day 2: Essential Communication Skills
- Typical conflicts that occur at work
- The essential elements of communication
- The importance of body language; improving body language
- The importance of vocal tone; improving vocal tone
- Listening skills
- Understanding paradigms
- How to avoid or prevent conflict
- Handling instructions with pro-active questioning
- Dealing with conflict at work
- Verbal communication skills
- Building co-operative relationships with difficult people
- Handling criticism and receiving feedback
- “Managing” your manager and communicating upwards
