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Training Courses > Professional Business English Communication (NEW COURSE)
Professional Business English Communication (NEW)
Course Duration:
2 Days
Who Should Attend:
Anyone who would like to improve their English language and general communication skills, particularly 2nd (or 3rd) English language speakers.
Course Outcomes:
Session 1 : Introduction to Business Communication
- The Challenges of Communicating in English
- Conveying a Professional Image in Communication
- Pros & Cons of Different Communication mediums
- The Impact of Non-Verbal Communication and the First Impression
- Principles of Verbal Communication
- Principles of Written Communication
Session 2 : Communication Guidelines
- Considering the Recipient of your Message
- Identifying the Purpose of Your Message
- Listening, Watching, Reading People
- Questioning to Avoid Misunderstanding
- Important Things to Remember when Writing
- Layout and Structure for E-mails and Letters
- When E-mail is and is not Appropriate
- E-mail Guidelines and Rules
Session 3 : Grammar and Language
- Common South African Language Errors
- Punctuation Rules and Exercises
- How to use the Apostrophe
- The Use of Capital Letters
- Past, Present, and Future Tense
- Plurals; Concord Exercises
- Articles (“the”; “a” and “an”)
- Countable/Uncountable Nouns
- Conditionals and Infinitives (Would, Could, Should etc.)
- How to use Conjunctions (joining words)
- Correct use of Prepositions
- Expanding your Vocabulary
- Words Often Confused
- Frequently Misspelled Words
Session 4 : Application and Communication Style
- Enhancing Vocal Pitch and Tone for Effect
- Neutralizing Accent to Prevent Misunderstanding
- Cliches, Jargon and Pronunciation Errors to Avoid
- Avoiding Ambiguity and Ensuring Clarity
- Building Business Relations and Goodwill
- Guidelines for Instructions and Requests
- Strategies for Reducing Conflict
- Projecting a Positive and Confident Image
- Exercises – Business Relevant Communication
