Training Courses
Training Programmes and Workshops to enhance inter-personal communication in companies, build relationships and reduce conflict. Many programmes in verbal and written communication skills are included in this category.
Assertive Communication Skills ; Conflict Management
Develop skills to deal assertively and effectively with conflict situations, working towards a “win-win” approach. Learn how to improve your communication skills by understanding your emotional and cognitive barriers to effective and assertive communication. Skills are practised extensively throughout the programme to ensure application in your own work context.
Inter-Personal Relations Skills
Learn how to improve your relationships at work, with colleagues, suppliers and customers. Improve your communication skills so that you can be more persuasive and deal with conflict more effectively.
Business Presentation Skills
Learn how to deliver professional and powerful presentations that engage the audience and draw out the desired responses from groups. Develop the skills to improve the structure, delivery and visual impact of your presentations.
Business Writing Skills (Intermediate to Advanced)
At least 65% of our communication at work is written, yet most people struggle to correspond efficiently or professionally. This course teaches participants how to write better e-mails, reports, proposals and minutes, and write appropriately and persuasively in any business context.
Report Writing Skills
The ability to write good reports is critical to success in business and accurate inter-departmental information flow. This programme teaches people to write concise, easy-to-read and professional technical and general reports for any business context.
Meetings and Minute-Taking
Meetings form a crucial part of an organisation’s day-to-day operation, yet often become the biggest time-waster for the people involved. This one-day workshop helps participants to ensure that meetings are directed and efficient, reaching set objectives and achieving executable action.
Business Etiquette, Values and Communication
This orientation workshop aims to equip participants with the essential skills they need to behave professionally, communicate in an appropriate way at work and project the right company image. Participants will learn how to integrate into a corporate environment as effective and credible members of a team.
Professional Business English Communication (NEW COURSE)
This course has been designed to address the emerging need to “fast-track” English language skills for 2nd or 3rd language English speakers. Written and verbal language skills are enhanced through exercises which are enjoyable, interactive and work-related.
The training is practically applied through the use of enjoyable exercises, and participants are given work-related correspondence examples to practice their skills.
Emotional Intelligence Workshop for Leaders
A one-day workshop to assist leaders and managers to understand emotional intelligence, its importance, and how to create a more emotionally competent team.
Emotional Intelligence at Work
It has long been accepted that Emotional Intelligence (EQ) is a far better predictor of success in the world of work than IQ. Emotional Intelligence is the ability to understand and express our own emotions productively, as well as empathising with others’ emotions. It is critical in building mutually beneficial relationships at home and at work. We can develop our own Emotional Intelligence, and in so doing enhance relationships, manage people better, deal more effectively with conflict, solve problems creatively, reduce personal stress and unleash our true potential.
Professional E-Mail Communication
For many people at work, e-mail is the only communication they have with customers and clients. Everyone at work does more than half of their communication in writing; yet the image presented in our e-mail communication often does more harm than good when it comes to relationships with our customers and colleagues. This programme enables people to improve the image and effectiveness of e-mail communication, ensuring professionalism, accuracy and clarity of messages, reducing conflict and misunderstanding, and building relationships.
Improving Inter-Departmental Communication
This workshop aims to improve the teamwork, productivity and communication within a department or inter-departmentally, reducing stress and conflict and building co-operative relations. Through practical application, problem-solving exercises and situational role-plays, systems and processes as well as hindering attitudes and practices are and addressed.
Business Writing Skills (Basic) - Communicating Effectively in Written English
Most people are required to communicate with colleagues, clients and suppliers in writing, yet for many, English is not their home language and they struggle to express themselves accurately and professionally in written English. This programme is designed to help people to overcome challenges with the English language, and write clear and correct e-mails which build relationships and reduce misunderstanding.
Managing Your Manager
This practical one-day workshop helps all levels of staff to communicate more effectively with their superiors. Participants are given tools to manage their own job challenges and stresses with consideration to their manager’s style, and deal appropriately with potential conflict, working towards win-win solutions with their managers.
Negotiation Skills
In this practical 2-day workshop, participants will learn and practice skills to enable them to plan and execute persuasive negotiations which seek win-win outcomes for all parties. Participants learn to evaluate conflict situations, prepare and strategise their approaches, and apply appropriately negotiation techniques to ensure long-term solutions. Skills are practised extensively throughout the programme to ensure application in individual settings.
Chairing and Running Meetings
Meetings form a crucial part of an organisation’s day-to-day operations, yet often become the biggest time-waster for the people involved. This one-day workshop helps participants to ensure that meetings are directed and efficient, reaching set objectives and achieving executable action.
Effective Performance Management
Legislation and sound business practice require that businesses have formal and objective systems and processes to manage staff effectively. Performance Management is a system and process that links the organisation’s goals and strategies to individual and team performance, so as to increase organisational effectiveness.
Facilitation Skills
A two-day, practically applied training programme enabling trainers and facilitators to plan, put together and execute successful training presentations, and effectively facilitate learning experiences in groups. Skills are applied by participants throughout the programme through extensive practice and audio-visual feedback.
