Training Courses
Training programmes designed to help improve internal and external sales and customer relations. Select this option to view training programmes in areas such as Presentation Skills, Negotiation Skills, Customer Service and Sales Training.
Business Presentation Skills
Learn how to deliver professional and powerful presentations that engage the audience and draw out the desired responses from groups. Develop the skills to improve the structure, delivery and visual impact of your presentations.
Business Etiquette, Values and Communication
This orientation workshop aims to equip participants with the essential skills they need to behave professionally, communicate in an appropriate way at work and project the right company image. Participants will learn how to integrate into a corporate environment as effective and credible members of a team.
Negotiation Skills
In this practical 2-day workshop, participants will learn and practice skills to enable them to plan and execute persuasive negotiations which seek win-win outcomes for all parties. Participants learn to evaluate conflict situations, prepare and strategise their approaches, and apply appropriately negotiation techniques to ensure long-term solutions. Skills are practised extensively throughout the programme to ensure application in individual settings.
Professional Front-Line Communication
An organisation’s front-line staff represent the company to the customer and the public. What sort of impression are your staff giving of your company? This practical and informative programme is designed to equip staff with skills to market the organisation effectively, to assist in the efficient running of your business, and to improve their professional image, both internally and externally. Learning takes place through extensive role-playing, skills practise, individual problem-solving exercises and encouragement of creative thinking.
The Professional Personal Assistant
A practically applied, 2-day programme designed to enable the secretary, P.A. or office assistant to run an efficient and professional support function, enhance communication skills internally and externally, and become a pro-active “right hand” person who can make decisions, run the office and think on her feet in times of crisis.
Call Centre Communication Skills
A practically applied, two-day programme in which participants improve their customer relations skills by developing a thorough understanding of customer service, marketing the organisation and professional communication skills. Problem-solving skills are practised extensively throughout the programme to ensure creative thought and application in individual settings.
Caring Customer Relations
The success or failure of a business depends on the attitudes and behaviours of the people who interface with its customers. This programme helps people to understand the essential role they play in marketing the company, by the relationships they create with the public. It equips people with skills to turn complaints into opportunities, to handle complaints pro-actively, positively and efficiently, and build better long-term relationships with customers. Role-play and problem-solving exercises are used throughout the programme to ensure application in company settings.
Successful Sales & Marketing Skills
A two-day group programme, where participants will examine effective methods to building and servicing client bases, and develop skills to make professional and persuasive formal or informal presentations to customers. Skills are practised extensively throughout the programme to ensure application in individual work contexts.
Telephone Sales Skills
A two-day programme in which participants improve their communication and sales techniques by developing a thorough understanding of customer service, marketing the organisation and professionalism. Problem-solving skills are practised extensively throughout the programme to ensure creative thought and application in individual settings.
